IT Operations is essential for ensuring that an organizations IT infrastructure is reliable, secure, and capable of meeting the needs of the business. This includes the hardware, software, networks, and data centers that are required to support the organizations business operations. And services such as monitoring systems for performance and availability, managing backups and disaster recovery plans, applying security patches and updates, managing configurations and changes, and providing technical support to end-users.
+ IT Infrastructure Monitoring and Management
Covers servers, storage devices, databases, and network equipment in Hybrid/Cloud/On-Premises environment. and tools and services to monitor the performance and availability of the infrastructure and to manage it efficiently.
+ IT Infrastructure Security Hardening
Apply client defined IT Security policies, standards, and guidelines, and implement measures to protect the IT infrastructure from external and internal threats. This includes tools for threat detection, vulnerability management, access control, and data protection.
+ Service Desk
This is a centralized and responsive point of contact for users to request assistance with IT issues such as software problems, hardware malfunctions, or network outages and includes ticketing and tracking systems to manage requests and ensure timely resolution. Our Service Desk is staffed by trained professionals who are knowledgeable in IT systems and technologies and are equipped to handle a wide range of technical issues.
+ IT Network Support and Maintenance Services
Providing proactive monitoring and support to minimize the risk of network downtime, ensure data integrity, and maintain the overall health and performance of client’s network infrastructure. This includes the hardware and software components that make up the network, such as routers, switches, firewalls, servers, and other networking devices. Also includes services such as monitoring the network for performance and availability, configuring, and maintaining network devices, troubleshooting network issues, ensuring network security, and managing network backups and disaster recovery plans.